Introduction
HealthEx Group Pty Ltd and its subsidiaries (“we”, “us”, or “our”) is committed to protecting the privacy of your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
1. What Information We Collect
We may collect the following types of personal information, depending on the services we provide:
- Full name, date of birth, address, email, and phone number
- Medicare number, DVA number, or health fund details
- Medical history, referral letters, clinical notes, reports, treatment records
- Billing and payment information
- Emergency contact details
- Any other information relevant to your care
2. How We Collect Information
We may collect your personal information through:
- In-person consultations or telehealth sessions
- Referral letters from GPs, specialists, insurers, or other allied health providers
- Online forms, emails, or phone communications
- Third parties where you have given consent (e.g., insurers or case managers)
3. Why We Collect Your Information
We collect and use your personal information to:
- Provide allied health services and coordinate care
- Communicate with you and your referring practitioners
- Comply with legal and regulatory requirements
- Manage bookings, billing, and payments
- Monitor and improve our services
- Conduct audits or quality assurance activities
4. Disclosure of Your Information
We may disclose your personal information to:
- Other healthcare providers involved in your treatment
- Medicare, private health insurers, and third-party payers
- Government agencies or regulators, as required by law
- Our service providers (e.g., practice management software providers), who are bound by privacy obligations
- Your authorised representatives or legal guardians
- Insurers, legal representatives, or case managers (if applicable)
5. Data Storage and Security
We store your information securely in electronic formats. We take reasonable steps to protect your data from misuse, interference, loss, unauthorised access, modification, or disclosure.
6. Access and Correction
You have the right to request access to your personal information or request corrections. To do so, please contact us in writing. We will respond within a reasonable time and may charge a small fee for administrative costs.
7. Complaints
If you believe we have breached your privacy, you may contact us at the details below. We will investigate and respond within 30 days. If you are not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
8. Updates to This Policy
We may update this Privacy Policy from time to time. The current version will always be available on our website or at our clinic.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or the way we handle your information, please contact:
HealthEx Pty Ltd
E-mail: connect@healthex.com.au
Website: www.healthex.com.au