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Consultancy Service for Insurers & Claims Managers

Specialist Support for Psychological Injury Claims

At Rapport Psychology, we are recognised leaders in the compensable injury space.
We understand the added complexity psychological injuries bring to claim management – whether arising from workplace incidents, motor vehicle accidents, or as secondary or adjustment-related conditions.

Our dedicated Consultancy Service is designed specifically for insurers and claims managers seeking practical, informed guidance when psychological factors are affecting the progression of a claim.

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How We Support Claims Managers

Our experienced consultants provide an informal, highly responsive advisory service that helps clarify issues, reduce uncertainty, and support effective claim progression.

We assist with:

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Identifying likely barriers to recovery
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Determining whether treatment is necessary, appropriate, and aligned with best practice
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Advising on how to work effectively with treating practitioners to understand treatment structure, focus areas, and expected prognosis

This service gives claims managers the insights they need to make well reasoned, defensible decisions.

Our Consultancy Process

Each consultancy engagement begins with a file review and discussion with the claims manager, allowing us to understand the case background, concerns, and decision points.

From there, some or all of the following may occur:

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Informal Case Guidance

Practical advice on how to manage the claim moving forward. This may include assistance developing specific questions for treating professionals, or recommending referrals to other practitioners where appropriate.

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Informal Discussions with Treating Practitioners

Direct conversations with psychologists or other treating clinicians to clarify:

  • Treatment structure
  • Focus areas
  • Appropriateness and necessity
  • Likely outcomes and recovery expectations

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Summary Recommendations

A short summary report outlining:

  • Key insights
  • Recommended next steps
  • Actions to support appropriate, timely recovery

Woman wearing headphones smiling at a laptop during an online session in a bright indoor setting.

Why Choose Rapport Psychology

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Market-leading expertise in compensable psychological injury
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Clear, practical and claims-relevant advice
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Independent, objective perspectives
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Fast, efficient turnaround
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Consultants experienced in insurer decision-making processes

Our consultancy service equips claims managers with clarity, confidence, and practical strategies to progress complex psychological injury claims.

Consultancy Referral Form


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